General FAQs

How Do You Purchase Tickets?

You can purchase tickets online at millatsonning.com or through the Box Office on (0118) 969 8000.

When Is Your Box Office Open?

Monday and Tuesday 11am to 6pm.
Wednesday 10:30am – 7:30pm
Thursday and Friday 11am to 7:30pm
Saturday 10am to 7:30pm.
The Box Office is closed on Sundays and Bank Holidays.

When Is The Waterwheel Bar Open?

The Waterwheel bar is currently open only on Wednesdays, 10am to 2pm.

Do We Accept American Express?

I’m afraid not.

How Do We Order A Taxi?

If you need to order a taxi, please ask our restaurant manager on the day if you need any assistance or call up our Box Office in advance who will be able to advise you.

Is There Somewhere To Stay Overnight Nearby?

Yes, there are 2 hotels in Sonning in walking distance of the theatre – The Great House, and The Bull in Sonning.  The Great House can kindly offer Mill Customers a discount and this can be obtained from the Box Office after proof of purchase.

Do You Do Afternoon Teas?

We unfortunately no longer do Afternoon Teas for small parties. We do have some special afternoon tea themed events that will take place in our Theatre and then our Waterwheel Bar.  Click here to view our special events. Our backstage ‘Teas and Tours’ events will still run a number of times per year.

Do You Offer A Membership Or Loyalty Program?

Yes, we do! You can become an Angel, a Friend or a Supporter. These memberships have lots of benefits including priority ticket booking, exclusive events, and ticket discounts. Find out more here.

Can You Buy A Ticket Without Paying For Dinner?

On most occasions, your ticket price includes dinner.  This upcoming season we do have some show only matinees for ‘Don’t Rock the Boat’, ‘The Shadow in the Mirror’ and ‘My Fair Lady’.  Please see the individual show pages for more information or contact the Box Office. Our Comedy and Magic events in October 2025 are also show only.

Do You Offer Group Discounts?

Yes, we offer a group discount (classified as 10 or over).  There is a 10% discount for weekday evening performances.

Group bookings require a 50% non-refundable deposit at point of booking. The booker is then sent a theatre plan to show the seats that are booked and an acknowledgement letter showing the details of the booking. The balance is then due one month before the booked date and up until this time, the organiser can increase/decrease their numbers and settle the balance. Group bookings that would like to use this service need to contact the Box Office on 0118 9698000 Mon-Sat.  Terms and conditions apply.  Our hospitality manager will be in touch nearer to your booking time to arrange your party’s seating in the restaurant.

Payments can be made over the phone at Box Office with a credit card, cash at the box office or by cheque or BACS.

Theatre FAQs

Is Photography Or Recording Allowed?

No, photography and recording of the show is not allowed.

Is The Bar Open After The Show?

Yes, the bar is open after the show on Saturday evenings only. Piano music will be played by Tim Valentine.

Is There An Interval?

Yes, there is a 20 minute interval – this is normally halfway through the show.

What Time Does The Show Start And Finish?

The show starts at 2.15pm for a matinee and 8.15pm for an evening show. The show usually finishes at around 10.30pm – although the musicals tend to be longer.  When the show is up and running, more accurate timings will be posted on the show information page.

Can We Take Drinks Into The Auditorium?

Yes, we can give you a polycarbonate glass so you can take your drink into the theatre. Please return this to the steward at the end of the performance if possible so they don’t get damaged and we can reuse them.

Can I Host A Private Event At The Theatre?

Yes, we can host events in our Waterwheel Bar and Theatre. Find out more here.

Restaurant FAQs

Do I Have To Order My Food In Advance?

There is no need to contact us in advance to order your food.  Our menus are newly published every couple of months with each change of the main show and published on the Restaurant page of our website.

Do You Cater For Different Dietary Requirements?

Guests with dietary requirements are encouraged to inspect our allergy chart in order to make an informed decision as to which dishes are suitable. The nature of our menu means that we are not able to offer a dish to suit every combination of needs, if you have any concerns please contact the box office. See the menu and allergen chart for the current show here.

What Time Do We Have To Be There For Our Meal Before The Show?

FOR MATINEE PERFORMANCES

The Waterwheel bar will be open from 11:00AM for you to enjoy a drink before your meal. At your leisure, please make your way up to the restaurant. Lunch is served anytime from 12:00PM to 1:15PM. The theatre will be open 30 minutes before the show starts at 1:45PM. The show begins at 2:15PM.

FOR EVENING PERFORMANCES

The Waterwheel bar will be open from 5PM for you to enjoy a drink before your meal. At your leisure, please make your way up to the restaurant. Dinner will be served anytime from 6:00PM to 7:15PM. The theatre will be open 30 minutes before the show starts at 7:45PM. The show begins at 8:15PM.

Accessibility FAQs

What Access Facilities Do You Have?

We have a chair lift that can carry a guest from the ground floor up to the first floor to the first level of dining, entrance to the theatre and an accessible toilet. With regards to the chair lift, the user would have to transfer from their wheelchair onto the chair lift and then back into the wheelchair at the top. One of our helpful staff can carry the wheelchair up the stairs for the customer. Should you require the use of the stair lift, please let a member of staff know on arrival. A member of staff will need to accompany you when using the stairlift to go up and down.

Please note that our building does have some uneven floors and low ceilings. If you require a disabled parking spot, we can organise this in advance with our car parking team through the Box Office.

Please let us know when booking if you require the lower level of our restaurant.

There is step free access into the Waterwheel Bar through the door to the right of the main entrance.  There is also an accessible toilet on this ground level.

Do You Offer Listening Devices?

Yes, we have a hearing loop system. Please let Box Office know at the time of booking as there are optimum seats where this system works best.