Terms & Conditions

Conditions of Sale

Tickets purchased for performances at The Mill at Sonning Theatre are non-refundable once booked.

If your plans change, tickets may be exchanged to another performance of the same production, provided the request is made more than 72 hours before the scheduled performance, subject to availability.

A 10% administration fee applies to standard ticket exchanges.

Requests made within 72 hours of the performance cannot be exchanged unless Ticket Protection has been purchased.

Members

Members (Angels, Friends and Supporters) receive free ticket exchanges as part of their membership benefits.

Exchanges must still be requested more than 72 hours before the performance and are subject to availability.

Ticket Protection

Ticket Protection provides additional flexibility to all patrons, including members, if your plans change.

It must be purchased at the time of booking and cannot be added later.

Pricing

• Show-only tickets: £3 per ticket
• Dinner theatre tickets: £5 per ticket

With Ticket Protection you may:

• Exchange your tickets to another performance of the same production; or
• Receive a credit note valid for 6 months

Requests must be made at least 3 hours before the scheduled performance time.

Ticket Protection does not include refunds.

Credit Notes

Outside of Ticket Protection, credit notes will only be considered in exceptional circumstances where a valid reason is provided, and remain entirely at the discretion of the theatre.

Where a discretionary credit note is issued, it will be:

• Valid for 6 months
• Non-transferable
• Non-refundable

Refunds

Tickets are non-refundable except in the event that a performance is cancelled by the theatre.

In the event of cancellation, the theatre will offer an exchange or refund at its discretion.

Credit notes are not automatically available unless Ticket Protection has been purchased.

Resales

If patrons are unable to use their tickets, the Box Office may, at its discretion, attempt to resell them.

Resale is not guaranteed, and the sale of the theatre’s own available tickets will always take priority.

A 10% fee applies to any successful resale.

General Conditions

The management reserves the right to:

• refuse admission to the premises
• refuse the use of cameras or recording equipment
• request any ticket holder to leave the premises
• delay admission for latecomers until a suitable break
• make changes to the performance due to unforeseen circumstances
• cancel or abandon a performance for reasons beyond its control

In the event of cancellation, the theatre will offer an exchange or refund at its discretion.